21 Sep

Greenlight Expert Customer Support Casual Jobs Vacancy in Uber Perth

Position
Greenlight Expert Customer Support Casual
Company
Uber
Location
Perth WA
Opening
21 Sep, 2018 30+ days ago

Uber Perth urgently required following position for Greenlight Expert Customer Support Casual. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Greenlight Expert Customer Support Casual Jobs Vacancy in Uber Perth Jobs Details:

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
WHO YOU ARE
We are looking to build a team of rock stars for our Greenlight locations across Australia and New Zealand. We need people with strong communication and problem-solving skills, who don’t shy away from in-person interactions. Aside from helping customers, our support centre is also used to educate and teach our customers - driver and delivery partners - how to best use our app. You’ll be expected to help upload documents, provide exceptional support, and quickly adapt in an ever-growing business. This is a great opportunity to work with a top-notch Operations team and deep dive into our day-to-day-operations. This is a casual role with the potential for extension.
WHAT YOU’LL DO
  • Deliver 5-star, on-brand, in-person support for our driver and delivery partners
    • Assist partners through the onboarding process and give them all the tools they need to be successful with Uber and walk driver and delivery partners through our app and how to use all the tools to use our app in the most efficient way possible
    • Help existing partners troubleshoot any issues they experience (e.g. payment-related issues, technical problems)
  • Stay on top of new Uber policies, procedures, and programs that affect our partners
  • Assist with events and promotions as needed (occasionally off-site, potentially during hours outside of regular service)

WHEN & WHERE YOU’LL DO IT
  • Up to 5 days per week, 38 hours a week (schedule may change based on business needs; we need someone who’s flexible)

WHY YOU’LL SUCCEED
  • You have retail and/or customer experience
  • You are an effective communicator with the ability to interact with customers
  • You are personable, highly organised, and a patient teacher
  • You have a passion for helping and empowering others
  • You can quickly and efficiently troubleshoot problems
  • If you don’t know the answer, you know where to look and who to ask
  • You are a tech savvy
  • You are self-motivated and a great team player


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