23 Sep

Enquiries Officer Jobs Vacancy in Australian Communications And Media Authority Melbourne

Position
Enquiries Officer
Company
Australian Communications And Media Authority
Location
Melbourne VIC
Opening
23 Sep, 2018 30+ days ago

Australian Communications And Media Authority Melbourne urgently required following position for Enquiries Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Enquiries Officer Jobs Vacancy in Australian Communications And Media Authority Melbourne Jobs Details:

  • Ongoing, Full time
  • Melbourne
  • ACMA 4 - up to $70,302 plus 15.4% super

The Customer Service Centre (CSC) is a section within the Research, Regulation and Communications Branch of the Corporate and Research Division (CRD). CRD provide a wide-range of support services across the organisation and includes People, Finance and Procurement, Information and Communications Technology, Research, Regulation and Communications.

The position of Enquiries Officer is responsible for handling customer enquiries and complaints that are received on five CSC communication channels - phone, email, web-form, fax or letter.

The Enquiries Officer determines whether the subject matter of an enquiry is within the ACMA’s jurisdiction, is simple or complex (complex enquiries are escalated to the relevant line area), provides an appropriate response to the customer via the relevant communication channel and creates a record for the customer interaction in the Customer Record Management (CRM) system. The Enquiries Officer undertakes this function for more than thirty ACMA topics.

This position is an expected vacancy likely to be filled within the next 12 months.

Position Profile - PN TBC - Enquiries Officer - ACMA 4 Opens in new window


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