Administration Officer Clinical Support Outpatients Jobs Vacancy in Queensland Government Brisbane
- Administration Officer Clinical Support Outpatients
- Queensland Government
- Brisbane QLD
- 18 Oct, 2018 30+ days ago
Queensland Government Brisbane urgently required following position for Administration Officer Clinical Support Outpatients. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Administration Officer Clinical Support Outpatients Jobs Vacancy in Queensland Government Brisbane Jobs Details:
Are you passionate about outcomes for children and young people across Queensland?
We're committed to providing life-changing healthcare for children and young people for a healthier tomorrow.
About the Lady Cilento Children's Hospital
The Lady Cilento Children's Hospital (LCCH), which opened on 29 November 2014, is Australia's largest and most advanced paediatric facility. Located in South Brisbane, the 359-bed hospital features more than 80,000 square meters of facilities spread across 12 levels.
As Queensland's single specialist paediatric facility, Children's Health Queensland's (CHQ) at the LCCH is the hub of a dedicated network of paediatric services available at other Brisbane and Queensland hospitals. Expanding on CHQ's state-wide remit, the LCCH also supports regional hospitals through telemedicine and outreach services. This means children and young people can access the services they need as close to home as possible.
The hospital precinct includes the Centre for Children's Health Research, the Children's Hospital Foundation, Ronald McDonald House South Brisbane (opened in 2016) and a new Adolescent Drug and Alcohol Withdrawal Service building.
The position of Administration Officer, Clinical Support Outpatients (6a Allied Health, 3a Audiology, 6f Social Work) will:
- Provide efficient booking service for all patients, and provide efficient utilisation of booking time available for Clinicians. Position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude.
You will fulfil the accountabilities of this role in accordance with the CHQ HHS core values and as outlined below.
- To provide excellent customer focus in a friendly and helpful manner, maintain the ability to communicate clearly and confidently with parents, patients, members of the public and departmental staff both in person, over the telephone and via email.
- Proficiently complete functions associated with the wait listing of patients, bookings for appointments, managing appointment cancellations, rescheduling and removals from the waiting list using the relevant information systems in a timely manner.
- Work autonomously or with limited supervision, utilising discretion in the absence of decision makers by establishing work priorities, achieving work targets, contributing to team goals in a changing environment and solve immediate problems in situations where precedents have not been set and procedures not defined.
- Use of clinical computer systems to record demographic and Medicare details (HBCIS); update referring doctor information (ESM) and manage data entry from eRefer to ESM ensuring high quality data and within designated timeframes.
- This role is responsible and accountable for assisting with the management of outpatient Referrals in accordance with Queensland Health Policy and Medicare Benefits Schedule.
- Make use of available information systems recognising decision making in clinical and management settings depends on accurate, timely, relevant, complete, concise and readily accessible information.
- Provide assistance to other staff within a team structure to ensure priority tasks are completed and deadlines met.
Apart from contributing to the development of Australia's best paediatric health service, you will also benefit from a competitive remuneration package and a working environment which embraces professional development, builds capabilities and supports staff to maximise their health and wellbeing. Additional benefits include:
- Up to 12.75% employer superannuation contribution
- 17.5% annual leave loading
- Salary packaging
- Employee Assistance Program
- Work/life balance, variety and flexibility
Some roles within Queensland Health are designated as ‘Vaccination Preventable Disease (VPD) risk roles'. A VPD risk role is a role in which the incumbent may be exposed to the risk of acquisition and/or transmission of a VPD. Please refer to the attached Role Description for more information and what requirements may exist.This work is licensed under a Creative Commons Attribution 3.0 Australia License.