17 May

Customer Service Executive Telecom Network Operations And Maintenance Jobs Vacancy in Tata Communications Melbourne

Tata Communications Melbourne urgently required following position for Customer Service Executive Telecom Network Operations And Maintenance. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Executive Telecom Network Operations And Maintenance Jobs Vacancy in Tata Communications Melbourne Jobs Details:

Job Family Descriptor
Responsible for creating and maintaining infrastructure necessary for the growth and the upkeep of field and Network operations which shall include Internet Data Centers, ATM sites, Cable Landing Stations and NW space to drive network efficiency and availability. Drive the procurement and technical planning of TGN and submarine cables owned by consortiums/TCL and effect cost savings. Corrects mission critical utility infrastructure problems effectively at optimal costs and in a timely manner. Ensuring necessary co-ordination on certification and field level testing, as appropriate for the business segment. Coordination with the Technical teams for new enhancements/issue resolution. Drives initiatives, industrialization, and efficiencies to facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor field operations performance. Ensure reliability and robustness of the cable systems. Set up configurations - number of fibre pairs in the cable, capacity, landing stations. Manage the complete capacity distribution and traffic activation on the cable system. Provide manpower technical resource support for internal customers during Project Implementation and Delivery. Maintains critical power and environment quality standards to achieve optimal levels of operation. Tracks and monitors the environment performance to ensure minimal interruption to network transmission and/or network switches. Ensuring compliance with all regulatory stipulations within the region. Represent interests of TCL in the cable consortiums (IMEWE, SEAMEWE etc.)To lead, drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability, both in terms of operations and capital investments. Some roles within this group may manage marine cables and network equipment maintenance, international real estate management, security operations for all sites and Network ensuring adequate support for maintenance of international facilities and network at optimal costs, ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability , both in terms of operations and capital investments.


Level Descriptor
Has enough knowledge within Telecom Network Operations and Maintenance to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participates in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Telecom Network Operations and Maintenance. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Graduate in any discipline Experience: 4-8 years experience in project mgmt and/or crisis mgmt


Purpose - Broad objective of the role

  • Monitor the performance of services using a variety of tools. They look for Service Quality Problems and speed related complaints and develop network improvement solution.
  • Conduct Root cause analysis of the problem and work to determine the cause of the problem and solution to fix the problem
  • Key tasks include trouble-shooting, trouble-ticket management, fault management
  • Enhanced Troubleshooting and diagnosis of service problems
  • Ensure that all Incidents are resolved are delivered on-time, within scope and within budget
  • Conduct design analysis and provide network design improvement recommendation either through rehabilitation ,augmentation, and or change of technology
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders across team and functions
  • Engage with customer teams to improve service quality and performance of network
  • Establish and maintain relationships with third parties/vendors
  • Create and maintain comprehensive project documentation



Operating Network - Key External



Operating Network - Key Internal



Size and Scope of Role - Financial



Size and Scope of Role - No. of direct reports



Size and Scope of Role - Total team size



Size and Scope of Role - Other size parameters



Minimum qualification & experience

  • 5-7 years of experience in Telecom Network operations for Access networks
  • B.E. / B. Tech in Electronics & Telecommunications, Industrial Engineering
  • Ability to interface with senior leadership team and global consulting experience:
  • Should have experience in Telecommunications Network Operations and Design operations
  • Knowledge of FTTN Design and VDSL2 Troubleshooting
  • Excellent Understanding of Service Assurance of telecom operator – Enterprise, Wholesale or Retail
  • Experience in Network Operations and delivery network improvement and Copper speed improvement
  • Experience in End to End Network design and development and network operations for ADSL VDSL FTTN FTTC
  • Demonstrated ability workings cross-functionally in an organization to negotiate and achieve business outcomes in a collaborative and supportive manner.



Other knowledge/skills

  • Experience in Service Management and Assurance in leading Telco.
  • Experience in engagement with Sr Leadership
  • Demonstrated approach to problem solving
  • Excellent Documentation skills.
  • Exposure to NOC operations.
  • Demonstrated approach to problem solving.
  • Excellent knowledge in telecom networks.
  • Exposure in Trouble-ticket systems.
  • Preferred working experience in DSLAM’s, Alcatel 7330, 7302 switches & Alcatel EMS
  • Experience in network element configuration and troubleshooting.



Key Responsibilities



Technical Competencies



Knowledge / Skills

Communication Skills


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