17 May

Customer Service Officer Contact Centre Jobs Vacancy in Chisholm Institute Dandenong

Position
Customer Service Officer Contact Centre
Company
Chisholm Institute
Location
Dandenong VIC
Opening
17 May, 2018 10 days ago

Chisholm Institute Dandenong urgently required following position for Customer Service Officer Contact Centre. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Officer Contact Centre Jobs Vacancy in Chisholm Institute Dandenong Jobs Details:

You will be accountable for the provision of customer focused customer and enrolment services to meet customer needs and enhance Chisholm Institute’s business.

Your key accountabilities will be to:

  • Provide timely and accurate assistance to all internal and external customers with general inquiries such as certificate collection, parking permits, general directions to ensure that the customer experience is positive
  • Provide enrolment administration support to students in a professional and engaging manner aligned to Chisholm’s Customer Service Guidelines
  • Provide customer-centred and professional service at all times to enhance customer satisfaction and maintain the professional image of the Institute
  • Provide engagement session support, ensuring pre-enrolment and enrolment compliance and efficient administration;
  • Provide enrolment administration support to students in a professional and engaging manner aligned to Chisholm’s Customer Service Guidelines
  • Ensure that fee payments are correct by accurately calculating fees based on enrolment details.
  • Assist students by preparing VET Student Loans and FEE-HELP applications
  • Attending Information Sessions, Enrolment Centres and manning Campus Front Desks to process student enrolments utilising appropriate systems and processes;

ABOUT YOU

You will have a relevant qualification at a minimum of post-secondary level or equivalent relevant experience

Crucial to your success is your exceptional customer service skills both face to face and via phone with a proven track record in a similar complex environment being beneficial. Working as part of a team is something you enjoy and you actively work with your team to achieve performance goals.

You will be an exceptional communicator with a high attention to detail and who has the ability to be take initiative and proactively manage customers. Collaborative by nature you will thrive in the fast paced, deadline driven environment and relish the opportunity of being a vital part of the continuing success of Chisholm.

Aboriginal and Torres Strait Islander people are encouraged to apply.

OUR COMMITMENT TO DIVERSITY

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people.

HOW TO APPLY

Applications

Applications for this position close 9am Monday 21 May 2018

Applications should include:
  • a covering letter
  • curriculum vitae
  • contact details of three (3) referees

Appointment to this position is subject to satisfactory completion of Safety Screening requirements including but not limited to:
  • valid Employee Working With Children Check
  • National Police Check
  • International Police Check (if applicable)
  • verification of unrestricted work rights in Australia, eg citizenship, passport or birth certificate
  • certified copies of qualifications

If you have any questions regarding the position or require further information please contact Shelby Harris, Team Leader – Engagement on +61 3 9238 8230.

Chisholm Institute reserves the right to withdraw an advertised position at any stage.


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