17 May

Ict Support Officer Jobs Vacancy in Queensland Government Brisbane

Position
Ict Support Officer
Company
Queensland Government
Location
Brisbane QLD
Opening
17 May, 2018 9 days ago

Queensland Government Brisbane urgently required following position for Ict Support Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Ict Support Officer Jobs Vacancy in Queensland Government Brisbane Jobs Details:

Your Contribution

  • Field client enquiries and deliver helpdesk support across network management, technical, administration and capacity planning services.
  • Provide advice and technical support to resolve standard or routine user issues, drawing on established procedures.
  • Where issues are more complex or specialised, direct the enquiries to the most appropriate member of the Infrastructure Services team or wider ICT Branch.
  • Open, close and track tickets to ensure that user issues are resolved, providing regular updates to clients on the status of their requests for support.
  • Develop and maintain collaborative and productive relationships with internal and external stakeholders, including users of QRA's ICT services, agencies influencing ICT policy and external vendors.
  • Provide feedback and updates on status of helpdesk tickets, identifying any emerging trends and escalating more complex issues.
  • Undertake related project and other duties of equivalent complexity as required.
  • Adhere to the Code of Conduct, all relevant WHS and HR policies, procedures, guidelines, directives and relevant legislation.
Applications will remain current for a period of up to 12 months.
***APPLICANTS ARE REQUESTED TO APPLY ONLINE – scroll down and click the ‘APPLY ONLINE' button***
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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