17 May

Customer Service Agent Jobs Vacancy in Incitec Pivot

Position
Customer Service Agent
Company
Incitec Pivot
Location
QLD
Opening
17 May, 2018 10 days ago

Incitec Pivot urgently required following position for Customer Service Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Agent Jobs Vacancy in Incitec Pivot Jobs Details:

  • Fantastic Team Culture (16 persons)
  • 6-8 Weeks of Training Provided
  • Monday to Friday (38hr Week – Roster Arrangement)

Our Company
Working at Incitec Pivot Fertilisers (IPF) provides the opportunity to be involved in a leader in the Agriculture industry. IPF, a business of Incitec Pivot Limited, plays a leading role in the manufacture and supply of fertiliser to farmers in Australia's eastern and southern States. We understand that farming is more than just a business for farmers; it is the essence of their entire lifestyle, today and into the future. The partnership between farmers, their agents and dealers and Incitec Pivot underpins sustainable farming in much of Australia. By supplying a large percentage of Australia's agricultural nutrient needs, our Company plays an essential role in helping farmers increase productivity and remain internationally competitive to compete in global markets.

The Role
Reporting to the Customer Service Manager, as the Customer Service Agent you play a critical role in our business. You are the first point of contact for our customers and will provide excellent customer service and problem resolution.
You will be given end to end responsibility of a regional area, aligned with your own Regional Business Partner. You will be empowered to take the initiative and implement changes in your dedicated region that provide additional support to our customers.
We aim to deliver excellent customer service and this role will optimize our IPF systems and processes to ensure we remain our customer’s number one choice.
Our Customer Service Team are ‘team focused’ and you will be an integral member, fostering excellent relationships that will be considered when key decisions are made.
Duties:
  • Management of the end to end order cycle - quoting, contacts, orders, delivery and payment
  • Process improvement and development to reduce customer effort and continued business excellence
  • Fostering productive relationships with customers and key stakeholders to deliver excellent customer service
  • Problem solving and resolution within agreed timeframes
  • Ensuring compliance and support with the IPL ‘Zero Harm’ culture of HSE and performance standards

Benefits:
  • The opportunity to work within an energetic, collaborative and positive work environment
  • The opportunity to visit customers in your region
  • A large matrix organisation with endless opportunities to grow – we are an ASX100 company
  • Competitive salary
  • Comprehensive and supportive training and mentoring in a friendly, engaging team environment
  • A family friendly roster arrangement

Skills and Experience:
This is a true "customer orientated" role – the ideal candidate will;
  • Have a solutions focused approach with diligent customer service skills
  • Committed to improving your own professional competencies as well as the experience of the customer through continuous process improvement
  • Fantastic time management, exceptional communication and organisational expertise
  • Customer focused, results driven and have the ability to show initiative
  • Proficiency in a range of software applications (preferably Excel & SAP) would be an added advantage.

We support diversity in the workplace; women, Aboriginal and Torres Strait Islanders and people with a multicultural background are strongly encouraged to apply.

The culture of safety is paramount and you will play an integral part in promoting Health Safety & Environment (HSE) procedures to ensure Zero Harm at all times. You will also be familiar with modern safety practices as well as have the ability to pass a pre-employment medical assessment (including a drug and alcohol screen).
How to Apply
If you want to take a step in the direction of a fulfilling, exciting career with Incitec Pivot please make an application with us and we will be in touch to discuss further.


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