13 Jun

Its Project Manager Melbourne Vic Jobs Vacancy in Serco Group Melbourne

Position
Its Project Manager Melbourne Vic
Company
Serco Group
Location
Melbourne VIC
Opening
13 Jun, 2018 9 days ago

Serco Group Melbourne urgently required following position for Its Project Manager Melbourne Vic. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Its Project Manager Melbourne Vic Jobs Vacancy in Serco Group Melbourne Jobs Details:

About the company
Serco is an extraordinary company, making a positive difference to people’s lives every day. We are part of a team of 70,000 people delivering essential services on behalf of governments and organisations around the world.
Our values are Trust, Care, Innovation and Pride and these underpin everything we do. Our people help in ways that matter. We are curious, creative, and collaborative. We are passionate about what we do.
Our team provide personal support to members of the community accessing a wide range of Government services from health and public transport information, to road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people’s lives every day. If you are passionate about great service, read on...
About the role:
Serco is seeking an experienced ITS Project Manager to lead the successful transition-in activities for a designated new contract for Serco ASPAC. In this role you will be responsible for leading the implementation of the entire ICT solution based on the agreed contract deliverables with the customer and in conjunction with our solution partner Salesforce.
The solution is primarily made up of a Contact Centre call system, using the Genesis PureConnect product supported by a cloud based CRM system provided by Salesforce. Salesforce CRM is a core deliverable of this solution and successful candidates for this role will need to demonstrate detailed knowledge of Salesforce offerings and have experience in a previous Salesforce integration project.
This position will manage ICT deliverables, and will be highly involved the commercial, contractual and communications streams of the program ensuring that the key partners deliver to their contracted requirements. The role will be supported by a project team, including full time and part time roles, and will be required to work closely with third party providers on the core solution and interfaces into Serco and Customer systems.
Key Responsibilities:
  • Working as part of the Transition team and ITS Program function to deliver the ICT components under the transition plan that has been agreed with the customer.
  • Own the ICT portion of the project plan ensuring delivery on time and in budget.
  • Weekly reporting on the ICT project activity including any mitigations steps required to address key risks.
  • Monitor the requirements and traceability matrix developed by the Solution Architects aligning to all aspects of the solution.
  • Ensures that Serco SMS and other standards, policies and procedures are adhered to.
  • Responsible for ensuring that all governance is followed for the project including any requirements from the wider ITS team and the customer.

Key Requirements:
  • Detailed knowledge of Salesforce offerings and have experience in a previous Salesforce integration project.
  • Degree qualified in Information Technology, a related discipline or demonstrates appropriate experience.
  • Relevant certifications in Project Management such as MSP, Prince2 of PMBOK
  • Relevant IT certifications, such as ITIL, TOGAF, CISSP would be an advantage
  • Extensive Stakeholder Relationship Management
  • Business analysis exposure
  • Technology systems Background in software development or systems integration
  • Experience in working across the full project life cycle, from requirements analysis to Operational hand over and support, for significant sized projects and operations
  • Experience in managing third party vendors
  • Ability to have Australian Police Fingerprint check and sign a Deed of Confidentiality

This role is a fixed term 9.5 month contract opportunity ending mid-March 2019 and is based in Melbourne.
This is a genuinely exciting opportunity to join a global organisation and to gain invaluable experience. If you believe you can fulfil the experience and qualifications please apply to join the passionate Serco team.
Serco is committed to diversity and inclusion. If you are inspired to make a positive difference, find out more about us at www.serco-ap.com.


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