17 May

Service Desk Analyst Rockhampton Qld Part Time Jobs Vacancy in Axiom Technologies Rockhampton

Position
Service Desk Analyst Rockhampton Qld Part Time
Company
Axiom Technologies
Location
Rockhampton QLD
Opening
17 May, 2018 8 days ago

Axiom Technologies Rockhampton urgently required following position for Service Desk Analyst Rockhampton Qld Part Time. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Service Desk Analyst Rockhampton Qld Part Time Jobs Vacancy in Axiom Technologies Rockhampton Jobs Details:

IT Service Desk Analyst

Axiom Technologies Australia is a Melbourne based entity with the history of providing Managed IT solutions to medium to large scale enterprises, across ANZ region. Please visit our website for more information about what we do at www.axiomtechnologies.com.au

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience


In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices
Basic knowledge of:
  • Active Directory
  • Exchange
  • Apple OS

IT Qualifications


At least two of the following:

  • PC\Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

English Language Ability


(English requirements are the same for all levels of Technician)

Dedicated Engineers:

  • Speaking – Excellent
  • Writing – Excellent
  • Reading – Good

Key Competency – Customer Focus


Develops:

  • Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services
  • Takes proactive steps to exceed customer expectations and add value – without unnecessarily hindering or putting pressure on self or Team’s area of work
  • Seeks customer feedback and acts on it

Key Competency – Analytical Approach (Problem Solving)


Systematic:

  • Systematically analyses the pros and cons of an issue and supporting data
  • Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information
  • Weighs up options using the available data
  • Seeks out and uses factual data when available
  • Identifies ‘if -> then’ relationships
  • Relates and compares data from different sources

Key Competency – Team Player


  • Willingly cooperates
  • Responds positively to requests for information and help
  • Understands how their own behaviour impacts the work of the team and service provided to the customer
  • Puts in extra effort to meet team objectives when necessary
  • Responds positively when asked to work within a team

Experience in a similar role


1 – 3 Years


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Service Desk Analyst Rockhampton Qld Part Time Jobs Vacancy in Axiom Technologies Rockhampton. Axiom Technologies Rockhampton opening great career opportunity and jobs vacancy for Service Desk Analyst Rockhampton Qld Part Time position. This jobs vacancy will be open for new jobs applicant starting for 17 May, 2018. IT Service Desk Analyst. Understands how their own behaviour impacts the work of the team and service provided to the customer.... ... Continue reading -->